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WARNING: The JADE pages are intended for adult viewing only. If you are under 18 or are easily offended, please leave now.

FREQUENTLY ASKED QUESTIONS - JADE PDF

TECHNICAL QUESTIONS ARE AT THE BOTTOM OF THE PAGE

b o o k s @ g r e a t n o r t h e r n p u b l i s h i n g . c o . u k

Q: How is Jade-pdf delivered?

A: Jade is available as a PDF download from our website. Each month you will be sent an email with your unique password for access to that month's issue. You then simply download the file to your computer and open it using the password. You can view the magazine on-line without downloading it first (although we do not recommend it) - but you will still need the password, and it may take a while for each page to appear on screen depending on your internet connection speed.

Q: When will I receive Jade-pdf?

A: Once you have subscribed and your payment has been received, you will be sent an email with your first password (if you subscribe any time other than in April, you will also get emails with the passwords for those issues which are currentlty available). We aim to make the file and password available by the third day of each month - however, occassionally there may be technical reasons why this cannot be done and the file and password will then be made available as soon as possible after that time).

Q: Will Jade appear on my credit card statement?

A: No. Only our company name (Great Northern Publishing) will appear. You should be aware that on many card and bank statements it is often abbreviated and this can cause some confusion.

Q: Will I get a receipt or statement?

A: Yes. All subscribers get a fully detailed subscription receipt sent to them by email once there payment has been received.

Q: I am not from the UK. How do I pay in British Pounds Sterling?

A: When paying by credit card just enter the amount as shown in British Pounds Sterling and your credit card company will do the currency conversion for you: it will be shown correctly on your card statement. (Some credit card companies may make a small charge for the conversion - many do not.)

Q: Is Jade-pdf available in other languages?

A: No. Jade-pdf is only available in English.

Q: Can I buy Jade-pdf from shops, newsagents or other websites?

A: No. Jade-pdf is only available via subscription as a PDF download direct from ourselves.

Q: How much of my personal information do you have on file?

A: Once an order or subscription has been processed we retain your name, address and email on computer so we can send you your passwords. Should your email address cease to function we will send you a letter to advise you that we need a new one - however, as a security measure, before issuing passwords to a new email address we will need you to confirm your details as given in your original order.

Q: Do you keep my credit card details on computer?

A: No. Once an order is processed we do not keep card details on computer.

Q: Why do I need to give you my telephone number?

A: We require a landline telephone number in case there are any problems in processing your order so that we can resolve matters quickly. We do not accept orders where only a mobile number is given.

Q: But I am ex-directory and do not want to give my number out.

A: We require a telephone number, but once an order is processed we do not keep the number on computer.

Q: Will you use my number to contact me for anything else?

A: No. The number is only for resolving problems with orders or subscriptions.

Q: Will anyone else have access to my information?

A: No. We do not share, sell or hire our mailing and subscriber lists to anyone. Neither are we part of a group, so your information will not be shared or used elsewhere.

Q: How will I know when to renew my subscription?

A: At the end of the subscription year every subscriber receives an email reminding them to renew. There will also be a reminder inside the last issue of the year.

Q: You say Jade-pdf is uncensored. What does that mean?

A: By 'uncensored' we mean that Jade-pdf features what are often referred to as both 'soft' and 'hard core' images. We do not feature illegal images, but we sometimes feature erotic hard core images showing consensual sex acts between adults.

Q: Is Jade-pdf illegal in the UK?

A: No. Thanks to the enlightenment of the European Human Rights Laws, adults in the UK are now treated as adults and can own and view material which was once 'forbidden'. However, we do not feature anything which is still illegal such as underage sex acts, or beastiality etc. And the magazine is only for persons over 18 years of age. It is an offence to show it to minors (those under 18) - so please ensure your computer is secure.

Q: Does that mean you show sex images?

A: Occasionally, yes. Provided they are in keeping with the erotic ethos of Jade-pdf we do, from time to time, show consensual sex acts, sex acts between partners of the same sex, as well the erect penis, oral sex and penetration. But this is not the primary feature of Jade-pdf, which is first and foremost an 'erotic' magazine, not a hardcore sex magazine.

Q: Is Jade-pdf pornography?

A: The answer to that is subjective, as everyone's idea of what is pornographic is different. Neither we, nor our growing legion of subscribers think so. However, we appreciate that there is a very fine line between good and bad taste and that there will be some who disagree with erotica in any shape or form.

Q: Who can view the magazine?

A: You must be over 18. The magazine is for your own personal use and sharing it with other people is deemed a breach of both copyright and the terms of your subscription. It is an offence to show it to minors (those under 18).

Q: Who is responsible for the security of the file and password?

A: Once you have been sent the password and downloaded the file you are responsible for their security on your computer. You should take all steps to ensure that no other person - especially those under 18 and those easily offended by adult material - can access or see the file or have access to the password.

Q: Are you a British company, part of a larger group, or an overseas company?

A: We are a British company. We are a small, award-winning family company and have no links or connections to any other company either here, or anywhere overseas.

Q: I am a fully paid up Guild Member but do not have the password for the current issue?

A: There are three possible reasons for this. First, we may not have your current email address. Second, your email filter may be set to regard our emails as spam. Third, your details may not yet have been processed by the Guild and sent to us. To resolve issues one and three, please contact the Secretary of the Guild, confirm your email address and ask him to process your membership details so you can recieve JADE-pdf. To resolve issue two, please reset your email filter to allow our emails to reach you.

Q: How do I subscribe?

A: Just click on the yellow 'order' button at the top of the subscription page and you will be taken to our secure ordering facility, where you order on line now. Pleaae note, you will be required to download a test file to ensure you can obtain the magazine before we allow you to proceed to ordring. You also have to agree to some basic terms and conditions

Q: Can I subscribe by telephone or by post?

A: Yes. Please telephone 01723 581329 during normal office hours and ask to subscribe to Jade-pdf - please note, you will need the Confirmation Code printed on page 3 of the test download file to place an order - this ensures you have successfully downloaded the file. If you want to print and send an order form please click here.

FREQUENTLY ASKED TECHNICAL QUESTIONS - JADE-pdf

Q: What do I need to be able to view Jade-pdf on my computer?

A: All you need is a copy of Adobe Acrobat Reader on your computer. The file is a standard PDF file and this programme will open it. If you do not have AAR, you can download it free of charge from the Adobe website. Use the button at the bottom of the page to go and get a copy.

Q: How do I get Jade-pdf onto my computer?

A: To download the file, simply right click on the image of the cover and save the file to your computer. (Some browers say 'save as', others may save 'save target as'.) We suggest you create a folder on your computer into which you can put each issue as you download it.

Q: How big are the Jade-pdf magzines?

A: Each magazine is 70 pages. You should be aware that the file sizes are large, each one is between 15mb and 25mb in size, and even on broadband may take a short while to download depending on your connection speed.

Q: How do I open the file so I can read the issue?

A: The file will ask you for the password when you try to open it. Simply type in the password we sent you by email. Remember to type it exactly - all passwords are in lower case, ensure your caps lock is off or the password will not work.

Q: I can see lots of pages, how do I view them properly?

A: You should have your Acrobat Reader set to view 'single page' and 'fit to screen', (these can be found in the menus at the top of the Acrobat screen) in this way you will have each page fit neatly into your full screen. In the case of wide screens, where the image may be expanded to fit the width and so distort the page, you may need to experiment with the Acrobat Reader settings to find the best fit for you. You can then navigate through the magazine either by using the Acrobat arrows, the left/righ arrows on your keypad (this is the recomended method), or by going to the contents page and clicking on the page number and title of the page you want to jump to. Navigation only takes place within the magazine and you will not be asked to connect to the internet or sent off elsewhere.

Q: The text does not appear clear, it is broken up!

A: If this happens it may be due to the settings inside Adobe Acrobat. To ensure the text is clear and smooth, you should open the magazine in Acrobat Reader, got to Edit, then to Preferences, then to Display and select Smooth Text, Smooth Line and Smooth Images - this should then allow you to view the magazine properly.

Q: How do I navigate through the magazine?

A: You can navigate through the magazine either by using the Acrobat arrows, the left/righ arrows on your keypad (our recomended method), or by going to the contents page and clicking on the page number and title of the page you want to jump to - you access the contents page by clicking once on the issue number on the cover. Use the back button at the top of Acrobat to go back to the previous page from wherever you are in the magazine.

Q: Will links take me to other places on the internet?

A: No. Navigation only takes place within the magazine and you will not be asked to connect to the internet or sent off elsewhere. Just click on the page number, item or contributor you want to go to.

Q: Can I print the magazine on my printer?

A: No. Each issue of the magazine is copy and print protected to ensure copyright of contributors work remains intact. Copying or printing the magazine is a breach of your subscription terms and conditions.

Q: Can I purchase copies of images or artwork from the magazine?

A: Yes. If you want to purchase copies of images etc., you should contact the contributor directly. Use the Jade Directory at the back of the magazine to find their contact details - email or website. Please tell them you saw their work in JADE-pdf magazine. Most of our contributors are delighted to hear from readers and like the feedback they get. Most also offer their work for sale either as original artworks or as high quality prints.

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